12-Month Battery & Bluetooth Replacement

Last updated: September 30, 2026

If the battery or the Bluetooth on your mask quits in the first 12 months, we ship you a new mask free. The old one stays with you. No return label, no forms.

This is our written limited warranty, offered by Davi Rodrigues Lima, trading as Phew (ABN 14 633 985 608).

What's covered

For 12 months from the day your mask is delivered, we replace it free if:

the battery stops holding a charge, or no longer lasts the night after a full charge,
the mask stops charging through its USB-C port,
the Bluetooth stops pairing, keeps dropping the connection, or the speakers go silent while connected, or
the mask arrives with any of these problems out of the box.

Every mask in your order is covered on its own. If you bought The Pair or the Family / Gift 3-Pack, each mask has its own 12 months.

How to get your new mask

Email wearphew@gmail.com with your order number and a line on what happened (for example, "battery dies after 2 hours" or "won't pair anymore").
We may suggest a 1-minute reset first. If it doesn't fix the problem, we ship a new mask free.
Your new mask ships under our standard shipping times, with tracking. You keep the old one.

What's not covered

Damage from drops, crushing, cuts or pets, and water damage to the speakers or battery.
Normal wear of the fabric, strap and foam.
A lost or stolen mask.
Problems caused by a charger or cable that isn't a standard USB charger.

Your replacement mask

A replacement mask is covered for whatever time is left on your original 12 months. Comfort and fit are covered separately by the 60-Night Side-Sleeper Trial, which lets you refund any mask for any reason within 60 nights of delivery.

Silent Wake Band

If your Silent Wake Band arrives faulty or stops working within 30 days of delivery, email us and we send a replacement or refund it in full, your choice.

Your legal rights

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state. It does not limit any rights you have under the consumer laws where you live, including any implied warranties those laws give you.