Contact information

Questions before your first night, or help with an order? Email us and a real person writes back within 1 business day, Monday to Friday.

Email: wearphew@gmail.com Your support contact: the Phew support team

To help us answer in one reply, include your order number (it's in your confirmation email).

Quick answers

Where is my order? Your tracking number is emailed within 5 business days of ordering. Most orders arrive in about 2 weeks. The Silent Wake Band ships in its own box and can arrive a few days apart from your mask.

I want my 60-night refund. Email us with your order number and "60-night refund". Any reason counts. You keep the mask, and there's nothing to ship back.

My battery or Bluetooth stopped working. If it's within 12 months of delivery, we ship you a new mask free. Tell us what happened in one line.

My package is lost, missing or damaged. Lost in transit is reshipped free on every order. Missing after delivery, stolen or damaged is reshipped free with Shipping Protection: email us within 14 days of delivery (with photos for damage).

Where are my bonuses? The link is on your order confirmation page and in your confirmation email. Can't find it? Email us and we'll send it again.

I need to change my address or cancel. Email us within 12 hours of ordering.

Business details

Store: Phew (phewsleep.com) Operated by: Davi Rodrigues Lima, sole trader, Australia ABN: 14 633 985 608 Address: Footscray VIC 3011, Australia Email: wearphew@gmail.com