Shipping policy

Last updated: September 30, 2026

Free US shipping on every order

Every order ships free to the United States, with no minimum. We currently ship to street addresses in the 50 US states.

Delivery times

Step	Time
Order processing	1 to 3 business days
Delivery after dispatch	7 to 15 business days
Tracking number emailed	Within 5 business days of your order

Most orders arrive in about 2 weeks from the day you order. Your masks ship from our fulfillment partner's international warehouse with full tracking, so the first tracking updates can take a few days to appear.

Business days are Monday to Friday, excluding public holidays. Peak seasons (late November to December) and carrier delays can add a few days.

If your order can't ship within the time above, we will email you with a new estimate and the option to cancel for a full refund.

Duties and taxes

There are no customs duties or import fees for you to pay on delivery. Any import charges on your order are covered by us. Where sales tax applies, it is shown at checkout before you pay.

Orders with more than one item

The Silent Wake Band ships in its own box from a separate warehouse and can arrive a few days apart from your mask. Orders with more than one mask may also arrive in separate packages. Each package has its own tracking number.

Digital bonuses and digital guides are delivered instantly: the link appears on your order confirmation page and in your confirmation email.

Your address

Please double-check your shipping address at checkout. You can correct it by emailing us within 12 hours of ordering. After the order is sent to our fulfillment partner, the address can't be changed. Packages delivered to the address entered at checkout are considered delivered.

Lost in transit: always covered

Every order ships with tracking. If your package gets lost in transit, we reship it free, whether or not you added Shipping Protection.

A package counts as lost in transit when tracking shows no delivery and either no movement for 15 business days in a row, or no delivery 30 business days after dispatch. Email us with your order number any time up to 60 days after your order date.

Shipping Protection ($2.97, optional)

Add Shipping Protection at checkout and we also reship free if your package:

shows as delivered but you can't find it,
is stolen from your door or mailbox, or
arrives damaged.

What happened	Without Shipping Protection	With Shipping Protection
Lost in transit (tracking stops, no delivery recorded)	Free reship	Free reship
Marked delivered, but missing or stolen	Not covered	Free reship
Arrived damaged	Not covered	Free reship

How to claim: email wearphew@gmail.com within 14 days of the delivery date shown in tracking, with your order number.

For a damaged package, include a photo of the product and a photo of the box.
For a package marked delivered but missing, first check around your door, your mailbox, with neighbors and with anyone else at the address, and wait 48 hours, since carriers sometimes mark packages delivered a day early. Then email us and we reship.

Good to know:

Shipping Protection is an optional service from Phew, not an insurance policy. The box is unchecked at checkout; it is only added if you tick it.
It covers one free reship per order, for the items in the affected package.
It covers what happens to the package on the way. Comfort and fit are covered by the 60-Night Side-Sleeper Trial, and battery or Bluetooth failures by the 12-Month Battery & Bluetooth Replacement, on every order, protected or not.
Once your order has shipped, Shipping Protection is non-refundable on its own. If you refund every mask in the order under the 60-Night Side-Sleeper Trial, we refund Shipping Protection too.