Terms of service

Last updated: September 30, 2026

1. Who we are

phewsleep.com (the "store") is operated by Davi Rodrigues Lima, a sole trader registered in Australia (ABN 14 633 985 608), trading as Phew ("we", "us"). Our business address is Footscray VIC 3011, Australia and you can reach us at wearphew@gmail.com.

By visiting the store or placing an order, you agree to these terms, together with our Refund Policy, Shipping Policy, 12-Month Battery & Bluetooth Replacement policy and Privacy Policy, which are part of these terms.

2. The store runs on Shopify

The store is hosted on Shopify. Payments are processed by Shopify Payments and the payment providers shown at checkout. We never see or store your full card number.

3. Products and descriptions

We describe our products as accurately as we can, including the photos, specifications and battery life (10+ hours per charge). Colors can look slightly different on different screens. If a product doesn't match its description, the 60-Night Side-Sleeper Trial and the 12-Month Battery & Bluetooth Replacement apply.

4. Prices and payment

All prices are in US dollars (USD).
Where sales tax applies, it is calculated and shown at checkout before you pay.
Prices, bundles and offers can change at any time, but the price you see at checkout is the price you pay for that order.
If a price is clearly wrong because of a technical or typing error, we will contact you before shipping and let you choose between the correct price and a full refund.

5. Offers at checkout and after checkout

Some offers appear in your cart or right after you pay, such as adding a second mask to the same order or adding the Silent Wake Band. These are optional. A post-purchase offer is only added, and only charged to the payment method you just used, when you click to accept it. Accepted add-ons are shown on your order confirmation.

Shipping Protection ($2.97) is optional and only added if you tick the box at checkout. What it covers is set out in our Shipping Policy.

6. Orders

Your order is confirmed when you receive our confirmation email. We may decline or cancel an order in limited cases, such as suspected fraud, an address we can't ship to, or stock running out. If we cancel, you get a full refund.

7. Shipping, refunds and warranty

Delivery times, Shipping Protection and lost-package rules are in our Shipping Policy. The 60-Night Side-Sleeper Trial and cancellations are in our Refund Policy. Battery and Bluetooth failures are covered by our 12-Month Battery & Bluetooth Replacement policy.

8. Digital bonuses and digital guides

The Day-Sleeper Blackout Setup, The Brown-Noise Night Library and The Two-Schedule Bedroom Plan are digital products, included free with qualifying mask orders or sold on their own. When you receive them, you get a personal, non-transferable license to download, read, listen to and print them for your own use, forever, including if you later refund your mask. You may not resell, share publicly, upload or redistribute the files or audio tracks.

9. Using your mask

The mask is a sleep and comfort accessory. It is not a medical device and is not intended to diagnose, treat or prevent any medical condition. Keep the volume at a comfortable level, charge it only with a standard USB charger, and don't wear it while driving or doing anything that needs your eyes open.

10. Reviews and messages you send us

If you send us a review, photo or message about your experience, you let us display it on the store and in our marketing with your first name and last initial. We never edit a review to change its meaning. Email us any time to have your review removed.

11. Intellectual property

The store's text, images, videos, product names (including Dual-Clearance Fit) and design belong to Davi Rodrigues Lima or are used with permission. Please don't copy them without our written permission.

12. Our responsibility to you

We are responsible for delivering what you ordered as described and for honoring the trial, replacement and shipping promises in our policies. To the extent the law allows, we are not responsible for indirect losses (such as lost profits or lost data), and our total responsibility for any order is limited to the amount you paid for it.

Nothing in these terms limits any right you have under the consumer laws where you live, including the Australian Consumer Law if it applies to you, that can't legally be limited.

13. Disputes

If something goes wrong, please email wearphew@gmail.com first. Almost every problem is fixed by one email, and a real person answers within 1 business day.

These terms are governed by the laws of Victoria, Australia. This choice doesn't take away the protection of the consumer laws of the US state where you live.